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AI Can Drive. But You Still Need to Know Where You’re Going.

I saw a post from Kiran Patil at Horizontal Digital recently that stuck with me. His analogy was very simple: AI is the map. You’re still the driver. Full credit to Kiran for the idea, because it keeps appearing in conversations I’m having about AI. The more I’ve thought about it, though, the more I…

Contentful Was Just the Beginning: Salesforce Should Be Building for an AI-First World

Back in June, I wrote that Salesforce didn’t buy Contentful. They bought Agentforce’s brain. My thinking was simple. Websites need content. AI agents need knowledge. Contentful gives Salesforce a structured, governed content layer that Agentforce can work with. Then Salesforce and Anthropic announced Claudeforce, and it made me ask: Do we really think everyone is…

The DXP Era Might Actually Be Ending. What Comes Next?

For years, DXP was the destination. Every major digital experience vendor seemed to be heading there. Start with a CMS, add DAM, personalisation, experimentation, analytics, customer data, commerce and whatever else you could acquire, put a box around it all and call it a Digital Experience Platform. Now something slightly strange is happening. The companies…

Sitecore Content Hub for Dummies 2026: Can Scrunch Actually Work With It?

Since Sitecore announced it was acquiring Scrunch in June, I’ve been wondering about something. Could Sitecore Content Hub eventually become part of the way brands optimise how they appear in ChatGPT, Perplexity, Gemini and whatever comes next? When I first started writing this post, my answer was going to be: conceptually yes, officially no. But…

Sitecore Content Hub for Dummies 2026: Three Ways to Expand It

Most Content Hub conversations stop at “we’ve got DAM sorted.” Fair enough, that’s usually the hardest problem solved. But the platform has so much more headroom than most implementations ever touch, and some of the most useful expansions are either sitting there unused or a very manageable custom build away. Here are three potential expansion…

Sitecore Content Hub for Dummies 2026: The State of the Platform

If Post 1 was “what is it,” this one is “why does it matter right now.” Because a lot has actually shifted this year, and it’s easy to miss unless you’re the sort of person reading Sitecore news or release notes for fun (like I do). Three things are true about Content Hub in 2026…

Sitecore Content Hub for Dummies 2026: What It Actually Is

Ask five people what Sitecore Content Hub is and you’ll get different answers. A DAM. A CMS add-on. A PIM. A marketing platform. All of them are half right, which is exactly the problem. So let’s start properly. What is it, actually. The short version Content Hub is Sitecore’s content operations platform. Not a content…

The Mirror Problem Is Actually a Content Operations Problem

Scott Liewehr from Sitecore recently wrote another excellent article on CMS Wire titled The Mirror Problem: Why Generic Content Can’t Win in AI Search. His central argument is difficult to disagree with. As AI systems become increasingly capable of answering questions directly, much of the content brands produce is becoming invisible. If an AI model…

Why Are CMS Vendors Suddenly Buying Everything Except other CMS platforms?

The last few weeks have seen two acquisitions that, on the surface, appear unrelated. Salesforce acquired Contentful. Sitecore acquired Scrunch. One strengthens Salesforce’s content capabilities. The other expands Sitecore’s position in AI-driven discovery. Yet what struck me most about both deals wasn’t what was bought. It was what wasn’t. Neither company acquired another CMS. For…

Salesforce Didn’t Buy Contentful. They Bought Agentforce’s Brain

It’s a new week so you know what that means a new acquisition. Last week Salesforce acquired Contentful. This week they acquired m3ter. Most of the industry is still talking about it buying a CMS, because it was big news. I think we’re all looking at the wrong acquisition. Or perhaps more accurately, they’re looking…

Sitecore Didn’t Buy Scrunch. They Bought The Future Of Discovery

When Sitecore announced the acquisition of Scrunch this week, most commentary focused on AI search visibility. I think that’s missing the bigger story. Sitecore didn’t buy an SEO platform. They bought a way to help brands understand how AI systems see, interpret, and represent their content. For over twenty years, digital strategy followed a simple…

The Empire Strikes Back

Disclaimer: I’m watching the Star Wars films with the kids and thought the theme was fun The composable revolution was supposed to be permanent. Best-of-breed vendors. Open APIs. No more monolithic empires telling you which tools to use. The Rebel Alliance was winning. Then Salesforce bought Contentful. The Empire struck back. And it brought a…

Operating Sitecore XP at Scale – Post 3 – Make It Observable with Application Insights

In the previous post, delivery was moved closer to customers. EU CD serving EU users. US CD serving US users. Publishing keeping both regions aligned.Autoscale and health checks protecting each footprint independently. Structurally, that’s a big improvement. But the moment you introduce multiple regions, something else happens. The platform becomes harder to manage and operate.…

Brand Voice Isn’t Broken by AI. Part 2 – Here’s How to Keep It That Way

My first blog made the case for block-level content governance as the infrastructure underneath Scott Liewehr’s argument about AI and authenticity. If you haven’t read it, start there. This post is about governance specifically – what it means for AI-generated content, why it’s no longer optional, and what it could look like inside Sitecore Content…

Brand Voice Isn’t Broken by AI. Part 1 – It Was Already Broken

Scott Liewehr, Global VP of Market Strategy and Growth at Sitecore, wrote a piece for CMSWire in April that’s really worth reading. His argument is solid: AI doesn’t kill brand authenticity – lazy use of AI does. Brand voice was already broken before AI arrived. He’s right. A properly governed AI is a consistency engine,…

Sitecore’s Two Flagships: Where Does Each One Fit?

Sitecore has two products that come up in almost every enterprise conversation right now. SitecoreAI and Content Hub. Both are impressive. Both are growing. And without a clear mental model for how they relate, it’s easy to think you are buying the wrong one or underestimate what the right combination could do. This is my…

Can You Use Sitecore Content Hub as a PIM?

It’s a question that comes up more than you’d think. An organisation evaluates Content Hub for its DAM or CMP capability. Someone in the room asks whether it could also replace their Product Information Management tool. The honest answer is it depends on what you actually need from a PIM. Most organisations haven’t thought that…